SUPPORT

Support & FAQ

Emberlight is designed to be playable offline. Try the steps below, then return to the shore.

How do I restore a purchase?

Open Lighthouse Collection from the top of the game, scroll down, and tap Restore Purchases. Use the same Apple Account that made the purchase. After restoration, collection themes appear in the theme selector and Tide Marks appears in the Keeper's Journal.

A product says it is unavailable

The free gathering, building, research, voyage, and journal experience is unaffected. Confirm that the device is signed in to an Apple Account and reopen the collection screen later. Use only the price shown on Apple's purchase sheet; never pay through a third-party link.

Will my progress move to a new phone?

Progress is a local save and does not sync automatically to iCloud. Before moving or uninstalling, export JSON from Settings & Saves; import it on the new device afterward. Purchases are separate from the save and can be read again with Restore Purchases.

I found a problem

Record the Emberlight version, iOS version, device model, and repeatable steps, then report it through the App Store support entry. Do not send your Apple Account password, payment credentials, complete save, or other sensitive information.

Last updated: 2026-09-05